Refund & Return Policy

Refunds

At Lorveno, we take pride in the quality of our premium products. However, if you receive a defective, damaged, or incorrect item, please notify our customer support within 7 days of delivery.
To be eligible for a refund:

The product must be returned in its original packaging and unused condition.
Once the return is received and inspected, your refund will be processed to your original payment method.

Return Pickup / Collection

If your return request is approved, we will arrange for the pickup from your provided address.

Pickup/Collection charges (if applicable) will be clearly displayed at checkout or communicated during the return process.
We aim to make the process smooth, transparent, and convenient for you.

📦 Submit a Return Request

[Click here to fill the Return Request Form](https://z18ydm-zd.myshopify.com/pages/contact)

(You can link this to a Shopify Contact Form or use a return app like Return Prime, AfterShip Returns, etc.)

📞 Need Help?

💬 Live Support

Use the Live Chat widget at the bottom-right corner of your screen for quick assistance.
(Add apps like Tidio, Zendesk, or Shopify Inbox for live chat.